Shipping policy
Thank you for shopping with Joshua Smith. Specializing in a comprehensive range of consumer electronic goods, our brand delivers reliable cross-border shipping and order fulfillment services for global customers. We uphold rigorous service standards to ensure every electronic product is processed properly, securely packaged, and shipped out punctually to reach customers in perfect usable condition within a standard delivery window.
1. Order Processing Schedule
Our team completes the full order processing procedure, including product inspection, sorting and secure packaging, within 1-3 business days upon successful order confirmation, excluding weekends and public holidays. During peak promotional periods with heightened order volumes, standard processing timelines may be moderately extended. Any major shipping delays will be communicated to customers through official email notifications in a timely manner.
2. Shipping Fees & Delivery Timeline Reference
All shipping costs applicable to consumer electronic orders are systematically calculated and clearly displayed on the checkout page prior to payment submission, allowing customers to view all logistics expenses transparently.
Estimated delivery times:
Standard Shipping: 15 business days
Listed delivery durations serve only as general references. Actual parcel arrival schedules are subject to change due to courier service delays, customs clearance procedures, adverse weather patterns, international logistical limitations and official public holidays across different regions.
3. Shipment Notification & Parcel Tracking
Once your electronic product order is dispatched from our designated warehouse, you will receive an automated shipment confirmation email that contains exclusive tracking details for your parcel.
Online tracking functionality and real-time logistics status updates will typically activate and become accessible to customers 24-48 hours after the shipping carrier completes parcel collection and system registration.
4. Shipping Address Accuracy Terms
Customers bear full responsibility for verifying and confirming the accuracy and completeness of their shipping address information during the checkout process.
Joshua Smith accepts no liability for misdelivered, undeliverable or returned parcels resulting from inaccurate or incomplete address information provided by customers. Packages returned due to address errors will incur additional reshipping charges, which shall be covered entirely by the customer.
5. Lost or Damaged Shipment Handling Rules
In the event that your parcel is lost during cross-border transit, please get in touch with our customer support team within 7 days after your scheduled delivery date to initiate a logistics investigation.
If your electronic items arrive with structural damage or impaired packaging upon delivery, please submit a service request within 48 hours of receipt. You are required to provide clear photographic evidence of damaged products and original packaging. Our team will conduct a thorough review and settle the issue promptly and reasonably.
6. Product Usage Terms & Customs Liability Rules
Every consumer electronic device is paired with official usage and maintenance guidelines. Joshua Smith will not be held accountable for product damage or functional failures caused by improper operation, unauthorized disassembly, incorrect maintenance or any form of human misuse.
International shipments may be subject to import duties, customs taxes and other clearance fees imposed by local customs authorities of destination countries. All such additional fees are the sole responsibility of the customer and are not incorporated into product prices or basic shipping charges.
7. Contact Information
Should you have any questions, suggestions or disputes regarding this Shipping Policy and your order logistics arrangement, please contact our professional customer support team via the official information below:
Trade Name: Joshua Smith
Phone number: +61 403 717 443
Email: support@sunnycart.shop
Physical address: 15 Ocean Street, Bondi, NSW 2026, Australia